ybets Privacy Policy
Our full commitment to how your personal information is collected, used, and kept secure is detailed here.
Introduction & Scope
ybets ("Platform", "we", "us") operates a safe and trusted online betting and casino service for users in Bangladesh. This Privacy Policy ("Policy") describes how we collect your personal information, the purposes for which we use it, how long we retain it, and the circumstances under which we share it with third parties — when you use the ybets website, open an account, or use any of our services.
This Policy applies to all ybets users, including those who only browse, those who register an account, and those who actively participate in betting and gaming activities. By continuing to use the service, you agree to the terms of this Policy. You must be at least 21 years old.
We may update this Policy from time to time. If any significant changes are made, we will clearly notify you on the website. The latest version will always be available on this page.
Section 2
What Information We Collect
ybets collects your information in various ways. These are presented by category below:
2.1 Information You Provide
Information you provide directly:
- Full name, date of birth, and national identity card details (for age verification)
- Email address and contact information
- Preferred payment method (bKash, Nagad, Rocket, or Upay) and associated transaction numbers
- Language preferences and account settings
- Messages and attached files you send via support chat or email
2.2 Automatically Collected Information
Information collected automatically while you use the platform:
- IP address and device identifiers
- Browser type, operating system, and screen resolution
- Browsing history, pages visited, and session duration
- Information obtained from cookies and similar tracking technologies
- Betting and gaming activity history (stake amounts, game types, win/loss records)
2.3 Information Received from Third Parties
In some cases we may receive information from trusted third parties to verify your identity or prevent fraud. This information is used solely to ensure security and compliance.
Purposes of Using Your Information
ybets uses your personal information only for the following legitimate purposes:
Account Management
Creating, verifying, and managing your account; ensuring login security; and taking necessary steps to protect your account.
Transaction Processing
Securely processing deposit and withdrawal requests via bKash, Nagad, Rocket, and Upay, and maintaining transaction records.
Customer Support
Responding to your questions, complaints, and requests via live chat and email, and improving our service.
Security & Compliance
Detecting and preventing fraud, money laundering, and other unauthorised activities, and ensuring age verification.
Service Improvement
Analysing user experience to improve platform performance and features so you receive a better service.
Communications & Notifications
Sending important service updates, security alerts, and relevant notifications (promotional messages subject to your consent).
Information Sharing & Disclosure
ybets never sells your personal information. Information may be shared with third parties only in the following limited circumstances:
4.1 Service Providers
We work with certain trusted service providers to operate our business — such as payment processors, data storage and hosting services, security analytics providers, and gaming software providers (such as Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft, Ezugi, etc.). These providers may access information only to perform specific tasks on our behalf, and they are contractually bound to protect confidentiality.
4.2 Legal Obligations
We are required to disclose information when mandated by law, a court order, or a valid directive from a government authority. Such disclosures are always limited to the minimum relevant information.
4.3 Business Restructuring
If ybets undergoes a merger, acquisition, or change in business structure, user information may be transferred. In such cases, the new operator will be required to follow the standards set out in this Policy.
4.4 With Your Consent
Outside of the circumstances above, we do not share your personal information with any third party without your explicit consent.
Section 5
Cookies & Tracking Technologies
ybets uses cookies and similar technologies to improve your browsing experience and ensure the platform functions correctly.
5.1 Essential Cookies
These cookies are essential for the core functions of the platform — such as maintaining login sessions, saving language preferences, and ensuring security. Without them, the website will not work properly.
5.2 Analytical Cookies
These cookies help us understand how users are using the platform — which pages are visited most, where issues arise, and so on. This information is used to improve the service.
5.3 Cookie Controls
You can control or delete cookies through your browser settings. Please note that disabling essential cookies may cause some ybets features to not work correctly.
Data Security Measures
ybets applies industry-standard security measures to protect your personal information:
SSL Encryption
All data exchanged between your browser and our servers is protected by SSL (Secure Socket Layer) encryption technology, which prevents third parties from accessing your information.
- Advanced encryption technology is used for financial transactions and sensitive data.
- Access control policies ensure that only authorised staff can access the information they need.
- Regular security audits and risk assessments are conducted.
- Suspicious login attempts and unusual activity are detected automatically.
- Financial data is always stored in encrypted form.
Please note that no transmission of data over the internet can be guaranteed to be completely secure. We take every precaution, but no platform can guarantee complete protection against cyber attacks.
Section 7
Data Retention Period
We retain your personal information only for as long as necessary to fulfil the purpose for which it was collected, or as required by legal obligations.
- Active account data: for as long as the account remains active and for a reasonable period after it is closed.
- Financial transaction records: for the period required by applicable legal obligations.
- Customer support records: for the period necessary for service quality improvement and dispute resolution.
- Marketing preferences: until you withdraw your consent.
Once the retention period has ended, we securely delete your information or anonymise it so it can no longer be linked to you.
Your Rights & Options
As a ybets user, you have the following rights over your personal information:
Right to Access
If you wish to know what information we hold about you, you can make a request to us. We will respond within a reasonable timeframe.
Right to Correction
If any of your information is incorrect, you can request that it be corrected. This can be done via account settings or through support.
Right to Deletion
In certain circumstances you can request that your information be deleted, though some information may need to be retained due to legal obligations.
Marketing Opt-Out
If you do not wish to receive promotional messages, you can withdraw your consent at any time. This can be done via your account settings or through support.
To exercise any of the above rights or for any questions about your information, please contact our support team.
Section 9
Protection of Minors
ybets strictly does not provide its services to anyone under the age of 21. We do not knowingly collect any personal information from minors. We verify age at the time of account registration. If we become aware that information belonging to a minor is in our system, it will be deleted immediately and the associated account will be closed.
Section 10
Policy Changes
ybets reserves the right to revise this Privacy Policy as needed. If any significant changes are made, we will clearly notify you on this page and, where applicable, send a notification to registered users. Continued use of the platform after any changes will be considered as your agreement to the updated Policy.
We advise you to check this page regularly so you stay informed about the latest Privacy Policy.
Privacy Contact
If you have any questions about this Policy or wish to make a request regarding your information, please contact our support team:
Email: [email protected]
Live Chat: available 24/7 in Bengali and English